FAQs

Have a question? We may have the answer here! But if you can’t find what you’re looking for feel free to contact us and one of the team will be able to help you out.

General questions

Do you have a real life store so I can come and view your apparel?

Currently we don’t have a bricks and mortar set up, but it is something we are working on! If you are located in South Australia and would like to see our products in person please contact us, otherwise follow us on Instagram or Facebook or catch us at one of the many fitness events we support around Australia.

Events & Sponsorship

Will The Box Community sponsor my event?

We always try to support the fitness community where possible, please contact us and we can talk about what we can do to help.

Will The Box Community sponsor me as an athlete?

We aim to support those fitness athletes that demonstrate hard work, dedication and passion in their training. If you believe you are one of these AWESOME people then please contact us.

Orders & Shipping

When will my order arrive? 

As a guide, domestic orders are shipped via standard Australia Post and arrive between 5-7 business days to all major centres excluding Darwin (Please allow 1-2 extra days).

Can I pick up from your location to save on shipping?

Sorry at this stage we do not have a ‘Pick up’ option.

How much is shipping?

We have a flat $9.95 fee for all orders in Australia and a flat $19.95 fee for all orders outside of Australia.

Returns

I just realised I ordered the wrong product. What do I do?

Please contact us and we will endeavour to do our best to help you obtain the appropriate product.

Didn’t find what you were looking for? Hit us up so we can help you out with any questions or concerns you may have.